Happen to cover creating a sense of urgency part in the Managing Change module.....which illustrates a sense of creating a fear/preparing for the unexpected among the people to get them working hard/different when everthing is going right with a foresight of preparing the people for the change........gets me back to the concept of driving out a +ve from -ve force is much easier compared to +ve to +ve....most of time I also happen to work on -ve to +ve principle......postponing things until it reaches a level of urgency.......and when u see it working out most of the time its hard to change the habit....but getting a +ve change when u are in +ve state is difficult to achieve...have been thinking of how to achieve the same for sometime now.